About our support services
The department provides expert strategic advice and technical support to local water utilities and other stakeholders for regional urban water supply and sewerage services. This support includes planning, pricing, capital works, operation, maintenance, management and training.
Technical support
The department facilitates best practice in the design, operation and maintenance of water and sewage treatment works. It oversees the performance of water treatment works, chlorinators/aerators and sewage treatment works to avoid treatment works failure and protect public health and the environment.
Technical support provides expert technical and operational advice or direction on a range of issues for local water utilities. This includes support and advice on inspections, licences, skills training, emerging technology, and fluoridation.
Emergency relief
When regional town and village water supplies are threatened by circumstances that could not be reasonably planned for, such as an extreme dry period or extreme water quality event, the NSW Government can help local water utilities to ensure critical human water needs are met.
Emergency relief is available to Local Water Utilities towards the cost of water carting or water supply works during periods of emergency.
Local water utilities must have a water access licence and a water supply work approval to extract water from a water source.
We’re committed to updating local water utilities about our programs and other relevant information in our monthly newsletter, which is distributed to local water utilities.
Regulatory and assurance framework
The regulatory and assurance framework is designed to make sure that local water utilities manage risks effectively and strategically. It applies to local water utilities in regional NSW.