
NSW Recycled Water Concierge service
To encourage more water recycling in NSW, we have established a dedicated Recycled Water Concierge service. The service provides a central point of contact for industry to provide guidance on the planning for recycled water schemes by water utilities, developers or councils.
The Concierge service will:
- Provide information on how to navigate the regulatory framework for recycled water and direct any enquirers to the relevant agency or contact
- Provide tailored information for each enquirer, considering the context of their project/ situation
- Direct enquirers to applicable guidelines, codes and other relevant regulatory instruments
- Highlight emerging evidence-based research, initiatives and case studies of innovative recycled water solutions
- Encourage the uptake of safe, reliable and cost-effective recycled water schemes
- Maintain a repository of information and resources about recycled water policies, guidance and case studies that will be accessible
- Raise awareness of the critical role recycled water plays for a sustainable NSW.
You can send your enquiries to recycledwater@dcceew.nsw.gov.au
Fact sheet
This fact sheet describes and evaluates recycled water as a water source option for cities and towns in NSW.
Download the fact sheet (PDF. 96KB)About the Final Roadmap
The NSW Government has released a Recycled Water Roadmap with 14 Actions to be delivered over the next 2 years to make it easier for water utilities to assess, cost and engage with their customers on recycled water, and invest in it for both drinking and non-drinking purposes.
The Recycled Water Roadmap aims to help utilities plan their water supplies by considering recycled water alongside other supply and demand options. It will streamline regulation, licensing, and approvals while also prioritising public health. Led by the NSW Government, in collaboration with regulators and utilities, the Roadmap focuses on policy, economics, regulation, and coordination to boost recycled water delivery across the state. Actions are planned for the next 2 years, with ongoing monitoring to identify new opportunities over the next 5 years.
Frequently asked questions
What is the Recycled Water Roadmap?Â
- The Recycled Water Roadmap is a new vision for expanding water reuse across the state, ensuring a robust policy and regulatory framework is in place for future projects.
- It outlines 14 proposed actions in 5 key priority areas to address barriers and pave the way for increased and expanded recycled water use in future, including for drinking and non-drinking purposes, where it is safe, beneficial and cost-effective.
- The key priorities will cover early strategic planning, regulatory changes, investigation of costs, benefits and updating guidance that will facilitate water recycling and harnessing the benefits for a more secure water future.
What is the NSW Government’s proposed vision for the future of recycling in NSW?
- Water is our most precious resource. Climate change means that NSW will confront more frequent and more severe droughts, higher temperatures and more storm events. To prepare, cities and towns will need to transition to more secure water supply options, diversify water sources and increase the proportion of water that does not depend on rainfall. This includes increasing water recycling.
- By being water wise and recycling more water in our urban environments, we can secure water supplies to meet the needs of growing communities.
The NSW Government vision is that:
- utilities will consider recycled water equally with other supply and demand options
- increased delivery of recycled water solutions will improve diversity, resilience and environmental water quality
- communities will understand water recycling options and engage with utilities in the conversation on purified recycled water for drinking.
What are the barriers to implementing more recycled water projects?
The barriers identified in the Roadmap were developed through consultation with Sydney Water, Hunter Water, WaterNSW, private and local water utilities, local councils, peak bodies, academics and relevant government agencies.
The barriers are categorised in 7 broad areas:
- Governance and regulation.
- Economics and pricing.
- Investment risks.
- Community acceptance.
- Skills and capabilities.
- Integration with land use planning.
- Environmental challenges.
How does the Roadmap propose to address the barriers to water recycling?
There are 14 actions across the following key priority areas:
- Putting in place state-wide planning and policy frameworks that support integrated planning for recycled water.
- Providing tools and resources to support planning and delivery of recycled water solutions.
- Creating clear regulatory and approvals processes for recycled water.
- Building capacity and capability across the water sector to plan and deliver innovative recycled water solutions.
- Taking steps now so that purified recycled water is an option for our future drinking water supply.
How much wastewater do we recycle?
In 2023-24 NSW, public, local and private water utilities produced 82.8 gigalitres (GL) of recycled water (this is about the same amount of water that 46,000 homes use in a year). This recycled water was used for non-drinking purposes such as:
- irrigation for gardens, open public spaces and in agriculture
- commercial uses such as washing hard surfaces, dust suppression, and cooling of buildings
- domestic use for toilets and washing machines
- firefighting.
All recycled water supplied by a water utility must meet Australian Guidelines for Water Recycling.
What are the benefits of water recycling?
Water recycling can deliver a range of benefits now and into the future. We know we need to make better use of our water resources, think innovatively and find ways to deliver liveable communities and fast-track housing for a growing population. The benefits include:
- Increasing water security and resilience
- Reducing reliance on drinking water and supporting urban greening
- Reducing wastewater discharge to waterways and pressure on wastewater systems
- Contributing to energy creation, resource recovery and circular economy
- Supporting new industries with fit for purpose water
- Managing local flooding
Recycled water can be a key part of our future water supplies, and delivering the Roadmap will put us on the path to unlocking the benefits.
Is recycled water safe to drink?
- Purified recycled water is recycled water that is further treated to ensure that it is safe for human consumption. Currently there are 40 cities in the world, including Perth, where purified recycled water is used in the drinking water supply.
- Although we know purified recycled water is safe to drink, extensive community engagement is required to gain public trust and confidence in the safety of the water for consumption. Stringent water quality assurance programs and approvals need to be in place before water is provided to consumers.
- Sydney Water and some regional water utilities are currently engaging with their customers on the future of their water supplies, including discussion on adding purified recycled water into their drinking water supplies.
- The Roadmap includes actions to clarify the regulatory frameworks across NSW government agencies, engage with industry and research sectors and to support utilities to undertake best practice engagement with their customers on purified recycled water, learning from interjurisdictional and overseas experience.
What we heard on the draft Recycled Water Roadmap
The NSW Government has received valuable feedback on the draft Recycled Water Roadmap. It sets out a new vision for expanding water reuse across the state, ensuring a robust policy and regulatory framework is in place for future projects.
The What we heard report (PDF, 619.1 KB) summarises the feedback that we received from the survey, written responses and webinars. The key themes that emerged from the feedback were that the final Roadmap should:
- acknowledge the role that local councils and private sector utilities play in the delivery of recycled water infrastructure
- make clearer links to Integrated Water Cycle Management and Circular Economy principles
- consider how recycled water can contribute to greening and urban cooling, including in the context of new housing developments
- place more emphasis on the importance of engagement and education
- provide greater clarity on timeframes and actions
In general, a vast majority of the feedback supported government taking more action to increase water recycling in NSW, with some saying that they would like to see the visions and actions go further.
70
survey responses
10
written submissions
187
webinar attendees
50 regional Aboriginal
water committee members
Contact us
If you require assistance or additional information, please call 1300 081 047 or email water.enquiries@dpie.nsw.gov.au