Enquiries
If you have any general water-related questions, complaints, feedback or suggestions, please get in touch with us. We’re here to help, with the information and support you need.
You can contact us in the way that works best for you. Whether it’s during business hours (Monday to Friday 9am to 5pm) or via voicemail message or email outside these times. We will work to respond to you within 5 business days and appreciate your patience while you wait.
| Phone | 1300 081 047 (Monday to Friday 9am to 5pm) |
| water.enquiries@dpie.nsw.gov.au | |
|
NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW) Locked Bag 5022 Parramatta NSW 2124 |
We are committed to service. Our Customer Service Charter reflects our dedication to delivering outstanding service and outlines how we maintain the highest standards, including our enquiry timeframes.
Media enquiries
For all water-related media enquiries please email our media team.
| watermedia@dpie.nsw.gov.au |
Public consultations, information events and submissions
We continue to engage with stakeholders to build understanding, gather insights on water issues and seek input on policies and plans. Find out more about upcoming meetings, exhibitions and public engagement activities.
Report fish deaths, algal blooms or illegal water activities
Fish deaths
If you have concerns about fish deaths, disease, or illegal fishing, please make a report to the Fishers Watch Phoneline. You can visit the DPI Fisheries website for more information.
| Fishers Watch phoneline | 1800 043 536 |
| DPI Fisheries website | DPI Contact us page |
Algal blooms
To learn more about algal alerts in your area, contact the WaterNSW Algae hotline or visit the WaterNSW website.
| Algae hotline | 1800 999 457 |
| WaterNSW website: | Algae - WaterNSW |
Illegal water activities
Most water users follow the rules, but some engage in illegal activities. Sometimes this is deliberate; sometimes it is due to lack of awareness. Water theft and damage to water sources, threaten supplies and the environment. To make a confidential report of suspicious activity, contact the Natural Resources Access Regulator.
| NRAR phone | 1800 633 362 |
| NRAR email | nrar.enquiries@nrar.nsw.gov.au |
| NRAR website | Report suspicious activities - NSW Dept of Natural Resources Access Regulator |