A NSW Government website

About us

Contact us

Contact information for water enquiries and other water-related matters.

Enquiries

If you have any general water-related questions, complaints, feedback or suggestions, please get in touch with us. We’re here to help, with the information and support you need.

You can contact us in the way that works best for you. Whether it’s during business hours (Monday to Friday 9am to 5pm) or via voicemail message or email outside these times. We will work to respond to you within 5 business days and appreciate your patience while you wait.

Phone1300 081 047 (Monday to Friday 9am to 5pm)
Emailwater.enquiries@dpie.nsw.gov.au
Mail NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW)        
Locked Bag 5022
Parramatta NSW 2124

We are committed to service. Our Customer Service Charter reflects our dedication to delivering outstanding service and outlines how we maintain the highest standards, including our enquiry timeframes.

Media enquiries

For all water-related media enquiries please email our media team.

Emailwatermedia@dpie.nsw.gov.au

Public consultations, information events and submissions

We continue to engage with stakeholders to build understanding, gather insights on water issues and seek input on policies and plans. Find out more about upcoming meetings, exhibitions and public engagement activities.

Report fish deaths, algal blooms or illegal water activities

Fish deaths

If you have concerns about fish deaths, disease, or illegal fishing, please make a report to the Fishers Watch Phoneline. You can visit the DPI Fisheries website for more information.

Fishers Watch phoneline1800 043 536
DPI Fisheries websiteDPI Contact us page

Algal blooms

To learn more about algal alerts in your area, contact the WaterNSW Algae hotline or visit the WaterNSW website.

Algae hotline1800 999 457
WaterNSW website:Algae - WaterNSW

Illegal water activities

Most water users follow the rules, but some engage in illegal activities. Sometimes this is deliberate; sometimes it is due to lack of awareness. Water theft and damage to water sources, threaten supplies and the environment.  To make a confidential report of suspicious activity, contact the Natural Resources Access Regulator.

NRAR phone1800 633 362
NRAR emailnrar.enquiries@nrar.nsw.gov.au
NRAR websiteReport suspicious activities - NSW Dept of Natural Resources Access Regulator