A NSW Government website

About us

Contact us

Contact information for general water enquiries as well as a dedicated line for reporting illegal or suspicious activities.

Water enquiries

Enquiry typeContact
General enquiriesPhone: 1300 081 047 (business hours)
or send us a message
Licensing and approvals enquiries

Media enquiries

For all water related media enquiries please email watermedia@dpie.nsw.gov.au

Compliments, complaints or feedback

If you have compliments, complaints, or general feedback about the services we provide, send us a message or phone 1300 081 047 (business hours).

Your feedback will be sent to the right team for action.

Customer Service Charter

Our Customer Service Charter supports our commitment to upholding the highest standard of customer service excellence and provides you with information on how we will achieve this.
View the Customer Service Charter

Address details

Postal address

Street address

NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW)
Locked Bag 5022
Parramatta NSW 2124

4 Parramatta Square
12 Darcy Street
Parramatta NSW 2150

Algal alert information

Contact the NSW Algae hotline, phone 1800 999 457 or visit Algae - WaterNSW

Help stop illegal water activities

While most water users follow the rules and meet requirements, some people carry out illegal water activities—sometimes these actions are deliberate and sometimes they happen because people do not know the law.

Water theft and harming a water source can threaten water supplies for legitimate water users and harm the environment, and are serious crimes.

To make a confidential report on any suspicious activities, contact the Natural Resources Access Regulator:

Phone: 1800 633 362 (business hours)

Email: nrar.enquiries@nrar.nsw.gov.au

Make an online report