The need for updated performance indicators
A new full list of NSW performance indicators is proposed to replace the annual indicators that the department currently uses for all local water utilities from the 2024 to 2025 reporting year to align with the introduction of the revised National Performance Report indicator set.
A consultation paper on the full set of indicators, including the rationalised set of NSW-specific indicators, has been developed. It discusses the rationale behind the inclusion of additional NSW-specific indicators and how they will be derived or reported. The paper also proposes a shorter list of key performance indicators developed by the department.
This will help focus its performance reporting and benchmarking products for local water utilities and their customers on key performance information.