Performance indicators
In 2022, the then Town Water Risk Reduction Program reviewed the department’s approach to collecting, and reporting on, annual performance of local water utilities and committed to rationalising the department’s indicator set in consultation with key stakeholders in the sector.
The program developed a full set of proposed performance indicators using the National Performance Report and Australian Bureau of Statistics indicators as the basis for NSW specific indicators. These indicators were endorsed by the program’s Performance Monitoring Focus Group.
The need for updated performance indicators
A new full list of NSW performance indicators is proposed to replace the annual indicators that the department currently uses for all local water utilities from the 2024 to 2025 reporting year to align with the introduction of the revised National Performance Report indicator set.
A consultation paper on the full set of indicators, including the rationalised set of NSW-specific indicators, has been developed. It discusses the rationale behind the inclusion of additional NSW-specific indicators and how they will be derived or reported. The paper also proposes a shorter list of key performance indicators developed by the department.
This will help focus its performance reporting and benchmarking products for local water utilities and their customers on key performance information.
Next steps
The department is seeking feedback on:
- the proposed additional, NSW-specific indicators that are part of the full list of NSW performance indicators
- the proposed list of key performance indicators for focused reporting and benchmarking products on key performance information for utilities and their customers.
The new full list of NSW performance indicators is to replace the annual indicator set the department currently uses for all local water utilities from the 2024 to 2025 reporting year to align with the introduction of the revised National Performance Report indicator set and to give utilities sufficient notice.
Consultation paper
Read the review of local water utilities performance indicators consultation paper.
A final report on the outcomes of the consultation and recommended changes to the proposed indicators will be published in late 2023 .
Download the paper (PDF. 1,591KB)Have your say
You can have your say from 24 August 2023 to 6 October 2023 by clicking the ‘Have your say’ button below or emailing a written submission to regional.town.water@dpie.nsw.gov.au.
Submissions close on Friday 6 October 2023 at 11:59 pm.
Contact us
If you have any questions, you can email the project team on regional.town.water@dpie.nsw.gov.au