Performance indicators
In 2022, the then Town Water Risk Reduction Program reviewed the department’s approach to collecting, and reporting on, annual performance of local water utilities and committed to rationalising the department’s indicator set in consultation with key stakeholders in the sector.
The program developed a full set of proposed performance indicators using the National Performance Report and Australian Bureau of Statistics indicators as the basis for NSW specific indicators. These indicators were endorsed by the program’s Performance Monitoring Focus Group.
The need for updated performance indicators
A new full list of NSW performance indicators is proposed to replace the annual indicators that the department currently uses for all local water utilities from the 2024 to 2025 reporting year to align with the introduction of the revised National Performance Report indicator set.
A consultation paper on the full set of indicators, including the rationalised set of NSW-specific indicators, has been developed. It discusses the rationale behind the inclusion of additional NSW-specific indicators and how they will be derived or reported. The paper also proposes a shorter list of key performance indicators developed by the department.
This will help focus its performance reporting and benchmarking products for local water utilities and their customers on key performance information.
Feedback and next steps
The department sought feedback between August and October 2023 on:
- the proposed additional, NSW-specific indicators that are part of the full list of NSW performance indicators
- the proposed list of key performance indicators for focused reporting and benchmarking products on key performance information for utilities and their customers.
The new full list of NSW performance indicators is to replace the annual indicator set the department currently uses for all local water utilities from the 2024 to 2025 reporting year to align with the introduction of the revised National Performance Report indicator set and to give utilities sufficient notice.
Presentation
The department presented the new proposed performance indicators set to local government at three webinars in September and October 2023.
Download the webinar presentation (PDF. 319KB)Consultation paper
Read the review of local water utilities performance indicators consultation paper.
Download the consultation paper (PDF. 1,591KB)A “What We Heard” report from the consultation and final changes to our performance indicator set will be published in early 2024.
Contact us
If you have any questions, you can email the project team on regional.town.water@dpie.nsw.gov.au